Refund policy
We want you to love what you ordered. Because our prints and notebooks are made to order, our policy balances that care with how we produce — here it is, in plain language.
Damaged, defective, or wrong item
If your order arrives damaged, misprinted, or it's not what you ordered, that's on us. Email vicente@metrica.art within 14 days of delivery with your order number and a photo, and we'll send a free replacement or a full refund — no need to return the item.
Tees — returns & exchanges
Tees can be returned or exchanged within 30 days of delivery, as long as they're unworn, unwashed, and in original condition.
- Size exchange: ordered the wrong size? You cover return shipping, we cover shipping the new one.
- Return for refund: return shipping is paid by the customer. Once we receive and inspect the item, we refund the product price to your original payment method.
Check our size guide before ordering — it helps everyone.
Prints, posters & notebooks
These are printed to order specifically for you, so we can't accept returns for change of mind. Of course, if one arrives damaged or defective, it's fully covered under the section above — replaced or refunded, no questions.
How to start a return
Email vicente@metrica.art with your order number and what you'd like to do. We'll reply with instructions. Please don't send anything back before hearing from us.
Refunds
Approved refunds are processed to your original payment method within 5–10 business days of us receiving the return (or approving a defect claim). Your bank may take a few extra days to post it.
Non-returnable
- Made-to-order prints, posters, and notebooks (unless damaged/defective)
- Tees that have been worn, washed, or altered
- Gift cards
We're a small shop run by people who care. If something's wrong, talk to us. vicente@metrica.art